Shipping policy

Last Updated: June 2026

Thank you for shopping with Swabby Clean. Every order is hand-packed with care from Wilmington, North Carolina, and we work hard to get your products to you as quickly as possible.

Order Processing

Orders are typically processed and shipped within 1–2 business days. Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, holidays, promotions, or periods of unusually high order volume, processing times may be slightly extended. If a significant delay occurs, we will contact you using the email provided at checkout.

Shipping Rates & Delivery

Shipping rates and available delivery options are calculated at checkout based on your location and the shipping method you select.

Once your order has shipped, you will receive a confirmation email containing tracking information so you can follow your package's journey.

Delivery Times

Delivery estimates provided at checkout are determined by the shipping carrier and are not guaranteed. While we strive to ship orders promptly, Swabby Clean is not responsible for carrier delays caused by weather, holidays, service interruptions, or other circumstances beyond our control.

Address Accuracy

Please verify your shipping address before completing your purchase. Swabby Clean is not responsible for packages delayed, lost, or delivered to an incorrect address due to information provided by the customer.

If you need to make a change to your shipping address, contact us immediately. Once an order has shipped, we are unable to make modifications.

Lost, Stolen, or Missing Packages

Once a package has been marked as delivered by the carrier, responsibility transfers to the recipient. Swabby Clean is not responsible for lost, stolen, or missing packages after delivery confirmation.

If you believe your package has been lost in transit, please contact us and we will do our best to assist you in working with the carrier.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping packaging

We will review the claim and work to provide an appropriate resolution.

Warm Weather Shipping

Our candles are made with natural soy wax, which may soften or melt when exposed to high temperatures. During warmer months, we recommend bringing packages indoors as soon as possible after delivery.

Swabby Clean is not responsible for damage caused by prolonged exposure to heat after delivery.

Questions?

If you have any questions about your order or our shipping policies, please contact us at hello@swabbyclean.com We're always happy to help.

Thank you for supporting our small business. We appreciate every order and are honored to be part of your home.